Monday, December 17, 2007

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COMMUNICATION KEY TO AN ISSUE

3. AN ASPECT COMMUNICATION KEY TO A GOOD MANAGER
According to Chester Barnard in his book The Functions of the Executive an organization, whatever your size and nature, is a group of people cooperating together to achieve results. Cooperation requires people to communicate between them in an effective and efficient understanding of bone that do well and with minimal effort in the information communication despite feelings are also incorporated.

The communication process is six sub-processes: the formation of the idea by the issuer, to build the ideas in a sentence structured to deliver the message, receiving the message, idea formed in the mind of the recipient and the message issued by the receptor. Communication is where it has become a common idea among the sender and receiver. Communication can give verbal and nonverbal first word is given by the use of these should be emphasized that words have different meanings, different values with time, so they say and have an emotional component to the circumstances. Nonverbal communication takes place through the language of gesture and gaze, facial gestures, the smiles, the movements of the arms, hands and posture. Through verbal communication must be informed, ask, persuade and socialize. Nonverbal communication expresses emotions and attitudes, supports verbal communication and can be replaced.

The quality of the relationships we have with others depends on how we communicate, and value judgments, the intention to control, superiority, the term dogmatic, stratagems and neutral tone tends to damage communication. Unlike reference these verifiable facts, focus on the problem instead of restricting freedom, equality that brings people together, the tone of tentativeness, spontaneity and empathy favor communication and connects the caller with the receiver. To communicate we must learn to listen, be silent when the speaker speaks in this way to so that we can understand, must have eye contact and be aware of what they say.


People have always engaged in communicating feelings and our personality can be authenticated when we know what we say and do the show permanently hidden when being aware of our feelings we hide others and can be blind when others can see through our body language.

communication within an organization may be descending and ascending. Downward communication know where this and feel part of the company, the organization thus gaining credibility and trust of workers. The chain of command is the channel of communication, both downward and downward, when communicating directly with employees begins a relationship diagonal and provides information about the issues and concerns of lower levels in upward communication are some barriers : listen to the boss, the hierarchical structure the organization and working environment. In our work environment must be a work environment in which we communicate our concerns, interests, concerns, to provide for the organization and to participate and collaborate.

Ingrid Franco Fonseca

BIBLIOGRAPHY: Pérez López et al. Leadership Paradigms. Keys to managing people. Mc Graw Hill Series in Management.

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